Insight

Revolutionising warehouse automation: the impact of Robots as a Service

Richard Bycroft
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In today’s fast-paced world, businesses face immense pressure to increase efficiency, flexibility and cost-effectiveness – particularly in their warehouse operations.
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With the rise of e-commerce, supply chain challenges, and shifting customer expectations, businesses are increasingly adopting automation as a solution to enhance their warehouse operations.

However, the number of robotics options available today are vast and varied, and not all solutions fit every business model. Businesses must evaluate various factors – including cost, scalability, and operational needs – to find the right solution. Robots as a Service (RaaS) has emerged as popular choice, offering a scalable and affordable solution to address both economic pressures and operational challenges. 

With the global warehouse automation market projected to reach US $41b in 2027 according to Statista, the adoption of RaaS is poised to accelerate, driving significant transformations in the industry. As a result, those that fail to invest in automation will find it increasingly difficult to compete with more agile, efficient and technologically advanced competitors. 

Unlocking the benefits of RaaS 

RaaS isn’t just another automation solution – it’s a significant shift in how businesses approach robotics. Traditional automation models require upfront investment, often making it inaccessible to small and medium-sized businesses.  

With RaaS, businesses can overcome these barriers through a subscription-based model that allows them to integrate cutting-edge robotic technologies without the burden of significant upfront investment. This model enables your business to manage cash flow more effectively and provides flexibility as warehouse demands fluctuate and business strategy evolves. 

In contrast to traditional models where businesses purchase and maintain their own robots, RaaS allows you to scale your robotic operations up or down, aligning with peak periods or fluctuating demand cycles. This adaptability is particularly valuable in today’s rapidly evolving landscape, where agility can make or break operational efficiency.  

By adopting RaaS, you can focus more on core operations rather than maintaining or upgrading robotics systems. The predictable cost structure and the continual updates provided as part of the service ensure businesses can remain competitive in an increasingly automated world. It also means retailers can continuously optimise their warehouse operations without overextending financially. 

The mechanisms of RaaS  

RaaS is a service-based model where businesses lease or subscribe to robotics solutions. By automating tasks such as picking, sorting, and storage, RaaS reduces reliance on manual labour, minimises errors, and accelerates throughput. Autonomous Mobile Robots (AMRs) and Automatic Storage and Retrieval Systems (ASRS) – two key technologies offered through RaaS – can enable you to optimise warehouse space, reduce travel time, and increase productivity. Their seamless integration with existing warehouse management systems ensures smooth enhancement of your overall operations. 

In addition, RaaS providers typically include maintenance, updates, and support in their subscriptions, ensuring you have access to the latest technology without incurring additional costs. This reduces and mitigates the risk of technological obsolescence and keeps your operations competitive. As a result, you can focus on core business activities, knowing your automation needs are well managed. 

Proven benefits of RaaS 

Several of our clients have seen the strong benefits of RaaS. For example, we helped a leading e-commerce retailer implemented RaaS to enhance its order fulfilment process. With growing demand and limited warehouse capacity, they needed to improve efficiency without increasing their workforce substantially. RaaS presented a scalable solution, and after evaluating different robotics models, they chose to deploy AMRs. 

These autonomous robots now complete most transit between different pick locations and drop off points at the packing stations. This co-robotic solution optimises the workflow by coordinating the pick path of the robots and team members. The robots guide their team members to specific product location, display the required picking instructions, and provide directions for placement and subsequent destinations. This system – recommended, designed and implemented by our management consulting team – not only met the company’s needs but also set the stage for future growth.  

By implementing the right RaaS solution the retailer increased throughput by 100% reduced picking cost per unit by 50% reduced errors, improved customer satisfaction and loyalty. This highlights how RaaS not only supports operational efficiency, but also helps reduce overheads and increase productivity. 

Embracing the future of warehouse automation 

Before embarking on the journey towards RaaS adoption, businesses need to ask the right questions to ensure they select the right solution.  

Here are five key strategic questions to consider: 

  1. What specific warehouse challenges are you trying to solve with automation? 

  2. How much flexibility do you need to scale robotic operations up or down, considering the potential impact of new product developments or expanding sales channels?

  3. What is the expected return on investment for RaaS versus traditional automation? 

  4. How seamlessly can RaaS integrate with your existing warehouse management systems? 

  5. How will adopting RaaS impact your workforce – both in terms of human capital and operational efficiency? 

As the warehouse automation landscape continues to evolve, RaaS offers a scalable, cost-effective and future-proof solution tailored to your needs. By carefully considering the strategic questions above, you can position your business for success, improving efficiency, reducing costs, and remaining competitive in an increasingly automated world. 

Reach out to our team now 

If your business is ready to explore the benefits of RaaS, reach out to find out more about how RaaS can transform your operations and deliver a tangible impact on your bottom line. 

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Learn more about how our Retail & Consumer Products services can help you